Global Positioning Systems

Regarding warranty repair, all users should report any problems to their Agency GPS Coordinator. The Agency GPS Coordinator will decide whether the PLGR+96 needs to be returned for warranty service, or whether the problem is associated with the user, set up, or some other local problem that can be resolved by directing the user to do something. If the Agency GPS Coordinator determines that the PLGR+96/II needs to go in for repair, The user will be instructed to follow a specific procedure for returning the PLGR+96/II to Rockwell. That procedure includes:

• Approval from the Agency GPS Coordinator for return to Rockwell,
• preparing an enclosure detailing the problem,
• packing and shipping according to required Federal Civilian Agency procedures, and
• providing a copy of the PLGR+96/II problem, with date shipped, to the Agency GPS Coordinator.
• Federal Express service address for Rockwell, Int:

David Crowley 319-295-8164
Rockwell Collins, CACD, Service MS 139-141
855 35^th Street N.E.
Cedar Rapids, IA 52498

REMEMBER:
ALL GPS PPS ACTIVITIES WILL BE SUPPORTED AND CONDUCTED USING THE ESTABLISHED ORGANIZATIONAL STRUCTURE: GPS User - Agency GPS Coordinator - Departmental GPS Coordinator - Federal Civilian Agency PPS Coordinator - Pentagon.